Network Management Guide for Tricon Broadband Internet Services

Last Updated on November 23, 2021

Tricon Broadband is committed to providing an excellent user experience that supports any lawful product, service, or application that its subscribers choose to access through their Tricon Broadband Internet service.

To do so, Tricon Broadband engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time.

Use of Tricon Broadband’s Internet services is governed by various service terms and conditions that are available here. The information provided below does not change the rights or obligations under those terms and conditions of either Tricon Broadband or the subscribers to Tricon Broadband’s services.

The Tricon Broadband Privacy Policy explains the collection, use, and sharing of information from Fiber users.

Congestion Management

In the unlikely event that users’ aggregate demand exceeds the available capacity of the network and creates acute congestion, Tricon Broadband will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, Tricon Broadband Internet service bandwidth will be fairly allocated among subscribers without regard to the subscribers’ online activities or the protocols or applications that the subscribers are using. While acute congestion is occurring, subscribers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. Tricon Broadband will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats.

Tricon Broadband does not prevent or impede the use of any other product or service that its subscribers choose to access over their Tricon Broadband Internet service as long as the use of that product or service does not violate the service terms and conditions. Tricon Broadband also does not favor or inhibit any applications or classes of applications except as described herein.

Service Offering Characteristics

Tricon Broadband offers a selection of Internet access service offerings to meet subscribers’ budgetary and usage needs. Details about Tricon Broadband’s service offerings are available here.

The advertised speed of the subscriber’s chosen Tricon Broadband Internet offering is the maximum speed expected to be achievable for that service offering. Several factors may affect the actual speed of Tricon Broadband’s service offerings at any particular point in time. These factors include, but are not limited to: the capability of the subscriber’s device used to access Tricon Broadband; the capability of the business network between the subscriber’s device and Tricon Broadband; the capability of websites or other Internet services accessed by the subscriber; the connectivity and capacity of Content Delivery Networks (CDNs); the subscriber’s use of Tricon Broadband TV service (if applicable); and network congestion/other Internet traffic.

Detailed summaries of Tricon Broadband’s Internet service performance, including information about speed and latency and optimizing your wireless network, can be found in the Help Center. Tricon Broadband also provides a speed test page for subscribers to test their connections themselves.

Tricon Broadband’s Internet services are priced on a flat-fee basis (plus taxes and government fees). Tricon Broadband does not charge subscribers a usage-based fee for Internet access service and does not employ volume-based data caps. More information about the pricing of Tricon Broadband’s service offerings and other fees is available in the Subscriber Agreement.

Bandwidth is provided on a per-subscriber basis. The subscriber’s bandwidth is shared by all connected devices within the subscriber’s premises.

Network Security

Tricon Broadband engages in network management practices intended to address threats to its network and subscribers. Tricon Broadband reserves the right at any time to take action necessary to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to subscribers who engage in activity that violates the Tricon Broadband Terms of Service, including but not limited to activity that threatens to undermine the integrity of Tricon Broadband’s network or services.

Tricon Broadband uses industry standard tools and generally accepted best practices and policies to prevent subscribers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities.

Please notify Tricon Broadband of any perceived network security or other Internet threats.

Attachment of Devices

Tricon Broadband’s subscribers may attach any device of their choice to the Tricon Broadband Internet service that is compatible with the Tricon Broadband network (i.e., supports IPv4 and/or IPv6 via Ethernet or Wi-Fi technologies), does not violate the Tricon Broadband Terms of Service, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the service.

Special Information Regarding Wi-Fi Routers

Tricon Broadband may provide each of its subscribers a wireless router. Tricon Broadband highly recommends the use of encryption with Wi-Fi. Encryption will help prevent unauthorized users from accessing a subscriber’s business network.

Tricon Broadband subscribers are responsible for activity that occurs over their connections, including unlawful use by third parties. While Wi-Fi encryption does not encrypt traffic that a subscriber sends over the Internet, it does provide encryption for the Wi-Fi portion of the communications path between the subscriber’s wireless device and the subscriber’s wireless router and/or TV Box. In the Help Center, Tricon Broadband provides step-by-step instructions for activating the encryption setting.

For information on accessing and configuring features in Tricon Broadband Wi-Fi enabled device(s), please visit the Help Center

Information About Tricon Broadband TV Services

Tricon Broadband’s Internet and TV service offerings share capacity on the connections to subscribers’ premises. To provide customers with a consistently high-quality video service, the capacity available for the Tricon Broadband Internet service may be reduced if subscribers are utilizing Tricon Broadband TV services and, in particular, if subscribers are watching or recording multiple Tricon Broadband TV streams simultaneously.

Information About Tricon Broadband Phone Service

Tricon Broadband’s Internet, TV and Phone service offerings share capacity on the connections to subscribers’ premises. To provide customers with a consistently high-quality service, we may use certain network management practices related to the Phone Services, including:

  • Limiting or suspending heavy, continuous usage that adversely impacts our network’s performance or hinders access to our network. For example, we may automatically terminate any call that exceeds two hours in duration.
  • Limiting or suspending usage that we reasonably suspect is unlawful, fraudulent, or does not comply with the Acceptable Use Policy.
  • Restricting access to any telephone number and/or certain categories of telephone numbers.

Not providing calling capability, including connections to certain geographic locations and special services numbers.

Contact Information

Tricon Broadband’s contact page provides ways for subscribers to reach us by phone, email or chat.