Tricon Broadband Privacy Notice

Last Updated on September 25, 2020


The Tricon Broadband Privacy Policy applies to all of the services offered by Tricon Broadband Pvt Ltd.

This Tricon Broadband Privacy Notice explains some important additional things we’d like you to know about information we collect when you visit Tricon Broadband websites or when you use Tricon Broadband services, such as Tricon Broadband TV, Tricon Broadband Internet, and Tricon Broadband Phone (we call these together “Tricon Broadband”), and how we use and share that information.

This notice does not apply to the collection and use of information from other Tricon Broadband services used while connected to Tricon Broadband Internet – such information will be treated in accordance with applicable Tricon policies.

Additional information we collect

We collect information provided by you directly, indirectly through your use of Tricon Broadband services and from outside sources as described below.

To sign up for Tricon Broadband, users will be asked to provide an existing Account or to create a new one. You may be asked to provide additional identifiers and commercial information, such as billing address, service address or location, and bank account information when you sign up for Fiber.

We may also obtain identifiers, inferences, demographic and other information about our current or prospective Fiber users from outside sources for marketing purposes (such as publically or commercially available demographic, geographic, address or interest information).

We may have a record of whether third party permission was required to install Fiber equipment for a Fiber user, as well as identifiers such as the third party’s name and contact information.

In order to carry out a request to watch a pay-per-view program or other on-demand content, we may collect certain identifiers and commercial information, such as account or billing information and information about the product or service purchased.

During the initial provisioning or installation of Fiber services, and during any subsequent changes, updates or attempts to resolve issues you bring to our attention, we may access and collect unique device identifiers and other technical information from or about televisions, set-top boxes, computer and network hardware and software, modems, phone boxes, or other systems or devices used in connection with Fiber.

When you use Tricon Broadband Phone services, we collect internet and electronic network activity information such as your call history (including calling party phone number, called party phone number, date, time and duration of call), voicemail greetings, voicemail messages, Short Message Service (SMS) messages, recorded conversations, and other data related to your account.

How we use information we collect

The Tricon Broadband Privacy Policy explains how we use information we collect, including information collected through Fiber services that is associated with your Tricon Broadband Account. Below is further information about how we use information collected from certain Fiber services.

Tricon Broadband TV: All information we collect about the use of Tricon Broadband TV (including use of programs and applications available through Tricon Broadband TV) may be associated with the Tricon Broadband Account being used for Tricon Broadband TV. For more information about how this may impact your Tricon Broadband Account, visit our Policies Support page.

Tricon Broadband Internet: We use the information collected from the use of Tricon Broadband Internet only for the following business purposes: network management, security, maintenance or other related purposes outlined in our Network Management Policy. Technical information (such as device identifiers and IP address) may be associated with the Tricon Broadband Account you use for Fiber, but will not be used for any other purpose other than as described above without your consent. Other information from the use of Tricon Broadband Internet (such as URLs of websites visited or content of communications) will not be associated with the Tricon Broadband Account you use for Fiber, except with your consent or to meet any applicable law, regulation, legal process or enforceable governmental request.

Tricon Broadband Phone: All information we collect about your use of Tricon Broadband Phone may be associated with the Tricon Broadband Account being used for Tricon Broadband Phone. In addition to the business and commercial purposes listed in the Tricon Broadband Privacy Policy, and we use this information for our business purposes, such as to provide your service, bill you for your service, help you troubleshoot any issues you are experiencing, verify your identity, and protect you and Tricon Broadband from fraud, phishing or other misconduct. As described below, some of your Tricon Broadband Phone information is treated as CPNI and used in accordance with federal law.

Information we share

We do not share personal information with companies, organizations and individuals outside of Tricon Broadband except in the circumstances (such as with your consent, with domain administrators, with service providers for external processing and for legal reasons) as more fully set out in th Tricon Broadband Privacy Policy. For example, we share personal information for our business purposes with service providers that help us install our services, provide customer support, process payments, and provide other services that help us provide and improve our services.

If you use Tricon Broadband Phone, your phone number may be displayed to the person you’ve called. We may share non-personally identifiable information publicly and with our partners – like content providers, publishers, advertisers or connected sites.

Customer Proprietary Network Information

We take our duty to protect your Customer Proprietary Network Information (“CPNI”) very seriously. Federal law requires certain voice and Internet access providers, including interconnected Voice over Internet Protocol service providers like Tricon Broadband Phone, to protect certain personal information that we generate or access in providing the services to you. CPNI for voice services includes, but is not limited to, call details, call location information, and information about the rates and features of the services that you use. CPNI does not include subscriber list information, such as your name, address, or phone number. We may use the information we collect about your use of Tricon Broadband Phone to send you information about the services in compliance with our obligations to protect your CPNI. Here are the ways we treat your CPNI associated with Tricon Broadband Phone:

    • Securing your CPNI. We implement safeguards that are designed to protect your CPNI. We authenticate you with a password or other permissible means before we disclose any CPNI.
    • Using CPNI without your additional approval is limited to specific purposes. By using the Tricon Broadband Phone services, you allow us to use, disclose, and permit access to your CPNI without your additional approval only for the following limited purposes:
      • To provide and offer services and features among the category of services you’re purchasing from us. This includes using CPNI in the normal course of business, such as to enable billing, customer service, and troubleshooting.
      • To protect our rights and property.
      • To protect our users and other carriers from fraudulent, abusive, or unlawful uses of the services.
      • To comply with applicable laws and legal process. For any other purpose permitted by federal law.

Except for these purposes, we will not use, disclose, or permit access to your CPNI associated with Tricon Broadband Phone without your additional approval.